Service Fee: Our service fee is $89 and is secured with a credit/debit card before we send out a technician. This charge accounts for minor diagnosis needed, the travel time taken to get to your home and is nonrefundable, if our technician shows up to your home and no one is home, or the job was given to another company and we weren’t informed not to come.
Labor Costs: We are a subscription plumbing company with prices starting at $59/month. Members get up to $1,275 discounted off their service visit once every month as needed.
Materials Used: If you find a “material” charge on your invoice it will show one total price for all materials used on your job. The materials used on your job have been marked up to account for our warranty should the part come with a manufacturer defect. Our vans are fully stocked with the most commonly used materials, but there are several parts that we just won't have with us. The time to pick these materials up is already included in the markup.
Customer Parts: If a customer would like to supply their own parts this is no problem, however, we don’t warranty customer supplied parts in any way including additional labor costs required to remove and reinstall defective customer provided parts.
Any plumbing or drain cleaning service that is in our price-book is included and will cost you no additional cost according to terms.
No, you can use your membership and the 15% discount immediately once you’ve joined.
There are homeowners who tend to ignore signs that they could use a plumber until things are completely broken and no longer working. If this is the case, we may not be a good fit for you. There will be some months that you won’t use it but on the occasions that you do, it will pay for itself and save you quite a bit of money.
Did you know most basic home insurance policies do not cover repair or replacement of plumbing systems due to normal wear and tear? That is why having a Plumbing Pass is important. However, should you decide to cancel, you may do so at any time by calling 626-394-9641 or by emailing us online at info@northbrothersplumbing.com
The Free Plumbers is a company we own but decided to put on hold for now.
We have been in business since 2003.
We’re located in Pasadena/Monrovia, Ca area. Our plumbing services are available within a 50-mile radius of Pasadena, California. If you would like to see if your location is in our area, check out our Service Area page!