Plumbing Pass Terms

Acceptance of the Terms of Use.

1. Please read the Terms of Use carefully before you start using the Services. By joining, using and remaining a Plumbing Pass member, you accept, agree to be bound and abide by this Terms of Use Policy. If you do not agree to the Terms & Conditions, you must not use the Plumbing Pass service.
2. Changes to Terms of Use. You should periodically review the Terms of Use. In our sole discretion, we may modify or revise the Terms & Conditions at any time. By remaining a member, you agree to be bound by such changes. Changes to the Terms & Conditions are effective upon their posting to the Services.
3. Changes to the Services. Current services included with your Plumbing Pass subscription will be displayed on our website and supersede any previous services that might have been displayed or offered at the time you joined. We may occasionally update the content of the services.
4. Membership is month to month.
5. As a Plumbing Pass member, you are eligible to receive a partial refund of your monthly subscription costs, if you use us at least six times and your total monthly subscription costs exceed your total labor savings in the preceding 12-month period. To be eligible to receive a refund, your subscription account must be active for the applicable 12-month period, and you must have used it at least six times.
6. We reserve the right to revise or terminate the Refund Program at any time and without notice to you.
7. Member may cancel with notification via email to info@northbrothersplumbing.com, text or by calling 626-394-9641.
8. The membership will remain active, and this agreement is effective until credit/debit card expires, membership term expires, or membership is cancelled by either party.
9. North Brothers Plumbing reserves the right to refuse membership to any applicant, and membership may be terminated at North Brothers Plumbing’s discretion and without cause.
10. Cancellation of membership voids all warranties/obligations on previous work.
11. Monthly credits expire at the end of each month if unused.
12. All monies paid are non-refundable.
13. All promotions, offerings, discounts, and anything else stated are valid only while membership is in good standings.
14. Plumbing emergency service is described as plumbing breakdowns that are property or life threatening.
15. North Brothers Plumbing will perform visits as their schedule allows.
16. Annual inspections have no monetary value and are not a contractual component to this agreement.
17. All visits expire and terminate when membership is canceled.
18. All benefits apply to residential only.
19. North Brothers Plumbing may increase membership prices from time to time at its sole discretion.
20. In the event of a price increase, Member will receive a written notice via email prior to the increase taking place and will have an opportunity to opt out of the membership program prior to the price increase taking effect. Should opt out not occur, monthly billing will continue at the new rate.
21. Material we provide, services we sub-contract and equipment rented has an industry standard markup to account for our time, handling & carrying costs and in the case the part has a manufacturing defect.
22. A $39 charge applies to dispose of items which require hauling to the dump such as large appliances, large fixtures, concrete and excessive demolition material.
23. Services we don't do and are not included are: new construction plumbing, unclogging pool and yard drains if determined risky or pipe appears to be damaged, "repairing" tankless water heaters, anything to do with septic tanks.
24. Services that are excluded under membership terms and are 15% off regular price include: digging more than one square foot and customer provided material except faucets/dishwashers/sinks.
25. Water filtration equipment and water heaters are excluded from any hourly time limit restrictions.